We hold the following details for people (clients) who have made bookings with us or enquired about making a booking:
Address and contact details.
Records of your interactions with The illusioneer e.g. previous bookings
Records of email exchanges and phone calls
Details of financial transactions
We use your data to provide any services you request from us.
Specific activities include:
Providing a quotation should you make an enquiry to hold an event.
Organising any events should you make a booking.
Facilitating future bookings by being able to refer back to past bookings and enquiries.
Contacting you to tell you about new offer and updates.
Evaluate the success of business initiatives and design future offers.
Any data collected about you on The illusioneer web sites will be kept under The illusioneer’s control.
We keep details of bookings for six years for tax and accounting reasons.
Your data will be stored on The illusioneer’s own internal systems in our administration office at 7 Shardcroft Avenue London SE244 0DS.
We also use cloud based services to store and process data about members. Some of these cloud providers store data in the United States. In these cases the providers are certified under the EU-US privacy shield framework (see https://www.privacyshield.gov/welcome ). In addition to this our contracts with these providers include clauses which guarantee that they provide the same safeguards for the data and rights to our members as if the data were stored in the EU. More information about the security measures put in place by these providers is linked to below.
We may choose to use other service providers in future, if we do they will be bound by the same strict rules which guarantee that the same safeguards are in place, and your rights remain the same. If we change our service providers then we will update the details on this page so you can always return to this page to see where your data is being stored.
Here is a list of the current cloud based service providers we share your data with:
What data: Just name and email address
Purpose: Keeping in touch with clients via email
Data location: USA
More info: https://mailchimp.com/about/security/
Access to your data will be given to events organisers at The illusioneer and other staff at The illusioneer who manage your events.
Will you pass my data to anyone else?
If you want to bring in third party suppliers such as a catering company or florist we can, if you wish, make an introduction for you. If you have requested that we do this then we will pass your contact details on to suitable carefully selected partners.
We will not pass your data to anyone else.
What is GDPR?
GDPR stands for General Data Protection Regulation. This is a pan-european law which replaces previous national data protection legislation and gives all EU citizens common rights. The full text of the GDPR can be found here:
What rights does GDPR give me?
Full details of your rights are available in the text of the GDPR (see http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L.2016.119.01.0001.01.ENG&toc=OJ:L:2016:119:TOC), but here is a quick summary of the main provisions which are relevant to the type of data we hold about you:
Access: You have the right to view the data we hold about you and to receive copies of this data in digital format.
Accuracy: If any of the data we hold about you is incorrect or incomplete then you can provide the correct or complete data and we must update the data we hold.
Erasure: You can request that we erase all the data we hold about you.
Restriction of processing: In some cases you can ask us to retain your data but not do anything with it.
If you want to exercise any of your rights in relation to data The illusioneer holds about you then please email: email@example.com
Please provide details in your email/letter of what actions you would like us to take. Depending on the nature of the request and whether or not your request comes from the email address we have on file for you, we may need to verify your identity so that we don’t give out information to the wrong person. In most cases it helps if you are able to provide a contact phone number so that we can validate your identify and discuss the request with you.
What if I have a complaint?
If you are concerned about how we manage your data, or how we have handled a request to exercise your rights, then please get in touch with us to discuss it. To do this please send an email detailing your concerns to firstname.lastname@example.org
If you are still not satisfied with the response you can take your concern to the Information Commissioner’s Office. For details of how to do this please refer to the ICO web site: